He provides a unique perspective combining his years of experience to drive customer acquisition and engagement. He has taken the customer service field to new levels with his years of research, knowledge and experience. The top 10 customer experience keynote speakers blake. Customer relationship speakers keynotes on customer care. Keynote speakers for the twoday event include rick harrison, star of the history. Keynote speaker shaun smith is a customer experience specialist. Customer experience speaker michel falcon people first. Ford defines service as adding people to the product. Keynotes at the retail customer experience conference. Akosha onedirect is a social crm suite that helps brands in managing their customer experience across the web like facebook, twitter. Speaker shaun smith keynotes on customer experience and. Customer experience speakers bigspeak motivational speakers. Retail customer experience conference keynote presentations our keynotes are designed to offer great content and variety to help our delegates get the most out of their time at the event.
Paul archer, also a renowned adventurer, will be a featured keynote speaker at moderncx 2018 in chicago. Customer service consultant, cx, speaker, forbes senior contributor. Client experience for professional services keynote 1. Keynote speakers often give presentations at companywide events, conferences, trainings and retreats. In this video, steven van belleghem describes 6 trends that will. Up to 15% customer churn can occur for companies that fail to respond to socialmediabased customer service requests, according to gartner. Steven van belleghem is a global keynote speaker, focusing his work on the link between customer experience and technology. One of the most amazing feelings is knowing you met and exceeded your clients expectations. As thought leaders and professional speakers, these presenters know how to engage an audience and leave a lasting impression. Here, we take a look at past and upcoming keynote speakers, and the characteristics that they all share. Customer experience keynote speaker and customer service. A quote on customer experience that i absolute love, comes from jeff bezos, the ceo and founder of amazon. The modern customer experience conference keynotes customer. Also, you can add files from ituneso music library to your keynote slide presentation.
Customer experience cx is the design of the interactions that your customer experiences with your company from beginning to end. The website of matt watkinson, customer experience thought leader and keynote speaker, and the author of the ten principles behind great customer. I have very basic experience with keynote but am savvy enough to figure it out without much help. If products sell an experience, then customer service must be an experience that keeps customers loyal. Client experience for professional services keynote. An event apart, seattle, apr 2018 gerry mcgovern customer. However, customer service is only one part of providing a. Mar 26, 2018 succeed on the emotional side of effort by teaching reps how to actively manage the customer interaction with psychological and behavioral practices that reduce the feel side of a customers perception of effort, even if the number of things they have to do, or the complexity of the interaction, cant be changed. However, customer service is only one part of providing a positive and memorable customer experience. In an age when customers are more plugged in than ever and willing to use nonbank alternatives for financial services, the banking industry is challenged to think differently about. Customer service keynote speakers book today speakers. Using excellent client service to build loyalty in the modern law firm pdf. He is highly respected, seen as a leader in advanced customer experience thinking and is a regular speaker on customer experience at. Effortless experience explained smarter with gartner.
Learn why customer service is so important and the impact it has on your business. Join the conversation and make customer experience a focus in your organization by bringing in an expert as a keynote speaker for a conference or event. It helps to keep our keynotes concise, organized and accurate. In addition, you can add a quicktime movie to your slides. Customer service speaker and expert shep hyken, keynote. Keynotes delivering key insights on customer experience. She is the author of the new book the customer of the future. Ceo of and trends expert jeremy gutsche delivers his 2017 customer experience innovation keynote to his audience in order to inspire and empower each individual with the toolkit necessary for disruptive innovation. Keynotes delivering key insights on customer experience and.
Welcome to the age of the customer marketing is the sum of all touchpoints with your brand, whether its digital engagement or interactions with your employees. Emcee duties, high stakes facilitation, platform interviews, passionate panels, customer conversations and fireside wrapups. Jeremy gutsche delivered the customer experience keynote at cxfusion 2017 in las vegas on april 11, 2017. These four principles create effortless experience. There were definitely some nuggets to wisdom in this book about features i hadnt realized existed in keynote, such as formulas in tables, animating photos with actions, and actually doing graphicsvector work in keynote. He is continually exploring new ways to integrate technology seamlessly into the customer experience with an emphasis on user experience, content generation, mobile engagement, and valuable data insights. Customer experience keynote speaker full talk rules. He helps organisations focus on more than customer service but also on strategic issues pertaining to customer experience. Michel falcon uses customer experience, employee engagement and company culture strategies to grow his businesses. Customer experience is the design of the interactions that your customer experiences with your company from beginning to end. The powerful yet easytouse tools and dazzling effects in keynote 09. Retail customer experience editor judy mottl is an awardwinning experienced senior editor, reporter, writer, and blogger who has worked for top media outlets, technology companies and publications including aol, informationweek, cnet, information security magazine, investors business daily, internetnews and.
Apr 11, 2017 customer experience keynote cxfusion 2017. Jeannie walters, ccxp global customer experience, patient. Customer experience motivational speakers know that customer loyalty is a key factor in a companys success. Michel falcon uses customer experience, employee engagement. Customer service keynote programs keynote speaker brian carter. In this keynote presentation or workshop program you will discover how to deliver ultimate experiences to both internal and external customers. Secrets to building insanely great customer loyalty carmine gallo. The hotels effort to delight cheryl is a classic play for customer loyalty. Btob leaders understand that customer engagement is crucial, and customers agree, said lisa. Sep 15, 2017 client experience for professional services keynote 1. Shep hyken is a customer service and experience expert and the chief amazement officer of shepard presentations.
Mar 22, 2012 these principles are based on carmine gallos book, the apple experience. The top 10 customer experience keynote speakers blake morgan. Speaker shaun smith keynotes on customer experience and service. Meet jeannie walters chief customer experience investigator. My aim as a speaker in customer experience keynotes. See why ron is rated one of the worlds top 25 whos hot professional business speakers by speaker magazine. Peter davey, vice president, payment innovation, the. Matt watkinson customer experience author and keynote speaker.
Customer service strategy is core to ensuring that a business fulfils its potential. Stefan bases his advice and insights on a success story of having increased a fortune 500 companys nps score by 30 points, making. Customer experience keynote speaker customer service. Customer experience and customer service keynote speaker and entrepreneur. Bigspeaks speakers bureau has customer experience keynote speakers who are experts at identifying consumer trends, behaviors, and what top organizations. Claiming that the customer is the new ad agency is one of the resounding points in jarvis online customer interaction keynote. Ron kaufman is the worlds leading educator and motivational customer service keynote speaker for uplifting customer service and uplifting service cultures. She did a great job at the epayresources executive payments summit in 2017 painting a picture of the importance of a winning customer experience leveraging examples that resonated with our attendees. She concludes her customer service keynote speech by stating that while one brand can copy the product of another brand, the service a consumer receives cannot be duplicated or replaced. Ive never been so amused by, navigation in my life. A customer wants your promises to be matched so if you want to stand out from the crowd, excellent customer service is essential and an expert customer service speaker is a nice place to start.
Keynote manager is an excellent tool for our bim projects. James dodkins delivers rules for rockstars the worlds first and only musical customer experience keynote. Customer experience, patient experience keynote and virtual speaker, trainer. Customer experience keynote speaker by myragolden jun 6, 20 3.
Sep, 2016 one of the biggest valueadds of this keynote, in my humble opinion, is that i walk through insights from over 40 ccos on how theyve incorporated customer experience work into their businesses. Keynote speaker graham webster is a customer experience expert consultant and keynote speaker. Keynote speaker adam toporek will show you howadam toporekcustomer experience keynote speakeran. Bill has experience working with audiences of all sizes to create unique interactive environments that include.
Appleos keynoteos sound formats you can use are mov, flash, mp3 and aiff. Revolution design has great customer service that has responded to our every question and concern. The book shows readers in any industry how to enrich lives, build loyalty, and reimagine the customer experience. Another year, another great event focusing on experience, wed like to say a big thank you to all our attendees and sponsors for joining us at the 2017 customer 3. They know that loyalty does not consist of just selling and buying. Carmine gallo, keynote speaker, author of the storytellers secret. Herndon, va prweb january 29, 2014 parature, a global leader in cloudbased customer service software, today announced its speaker lineup for parafest, paratures annual customer service and users conference, to be held february 24 25, 2014 at the cosmopolitan of las vegas. Keynote speakers modern customer experience conferences. Micah solomon customer service consultant, keynote speaker. The powerful yet easytouse tools and dazzling effects in. Meet shep hyken, csp, cpae is the cao chief amazement officer of shepard presentations. This keynote can be tailored towards different audiences from tactical teams e. All presentations are delivered by leading experts or experienced retail practitioners.
Customer service speaker micah solomon customer experience. Joe fuster is the global head customer experience cx cloud at oracle. Create positive interactions and take responsibility for your customers experience. Operating as a retailer in the marketplace of today is challenging. Bill hogg is a professional and inspirational speaker on leadership, customer service, employee engagement that helps organizations create high performance, and customer focused cultures.
Keynote speakers with incredible customer service expertise inspire companies to turn their fortunes around by explaining how to create unique experiences for their clients and provide outstanding service before, during and after a purchase. Excellent keynotes by mark hurd, oracle ceo, and daniel pink, bestselling author, host, and coexecutive producer of crowd control on the national geographic channel, framed the challenges and opportunities around customer experience, launching two days of inspiring speaker sessions. In todays connected world, its easy for customers to share their experiences, both good and bad. If youve attended oracle modern customer experience in the past, some of your most memorable experiences likely came from the notable, entertaining, and insightful keynote and featured speakers. His focus is on delivering amazing customer service, customer engagement, managing the. One of the biggest valueadds of this keynote, in my humble opinion, is that i walk through insights from over 40 ccos on how theyve incorporated customer experience work into their businesses. Cx is a key pillar for growing your profit, and help you build a successful company. Consultant, keynote speaker, customer service speaker, forbes, customer experience.
Joe is a sought after speaker at international events for his views on digital transformation, endtoend cloud transformation, venture capital and the strategies for growth, mergers and acquisitions. The modern customer experience conference keynotes. Ceo of and trends expert jeremy gutsche delivers his 2017 customer experience innovation keynote to his audience in order to inspire and empower each individual with the. Jan 29, 2014 herndon, va prweb january 29, 2014 parature, a global leader in cloudbased customer service software, today announced its speaker lineup for parafest, paratures annual customer service and users conference, to be held february 24 25, 2014 at the cosmopolitan of las vegas. The fact that all of the employees have 0 experience with keynote speaking consulting key note speakers is just flat out nonsense. Kickass keynotes professional speaker on leadership. In their keynote session today at summit 2017 in las vegas what better place for advice on longlasting relationships. Whenever stefan osthaus speaks about customers on stage, you will be exposed to years of experience as a global vp of customer experience combined with a witty presentation style that leaves audiences enthusiastic. Employees need to be interactive, engaging, knowledgeable about the product and have a positive attitude with customers. Now, ive recently started to do the same on my podcast, so you can always get some amazing insights there if you dont have the ability to.
Customer experience keynote speaker page 2 customer. The ability to crowd source information from the online community allows companies to decipher what the customer is receptive to in the present and what they are looking for in the future. Customer experience keynotes cxfusion 2017 keynote speech. May 19, 2017 in their keynote session today at summit 2017 in las vegas what better place for advice on longlasting relationships. Customer experience consultant and entrepreneur transforming organisations by focusing on costumer experience. Aws unleashes a torrent of new data services alex woodie if you like your technology enhancements on the fast and furious side, you undoubtedly liked what you saw during aws ceo andy jassys keynote address this morning, when he unveiled nearly a couple dozen new or improved services for the worlds largest cloud. The modern customer experience conferences kicked off tuesday evening, march 31st, at the venetian las vegas. Stefan bases his advice and insights on a success story of having increased a fortune 500 companys nps score by 30 points, making them a leading cx player in.
Whatever you call it creating a unified customer experience has never been more important in financial services. Michel falcons peoplefirst culture shows retailers how they can create a sustainable model that delivers on this need. Parature announces keynote speakers for 2014 customer. The simplicity of the software makes it easy to use for employees of all experience levels.
Her podcast crack the customer code, which she cohosts with customer service expert adam toporek, has. Understand how psychology plays a crucial role in providing excellent customer service. In this foundational keynote, cx expert stefan osthaus explains the three darwinist phases of customer orientation together with their pitfalls and opportunities. Make life easy for your customers and they are more likely to stay and buy again. Micah solomon is a customer service speaker, author, customer service consultant, customer experience keynote speaker, forbes contributor, influencer and thought leader. Oracle moderncx 2018 promises to continue to deliver legendary keynote speakers who are also innovators in their fields. Blake is the author of two books on customer experience. At the same time, customer expectations, shaped by new market entrants, are soaring more than ever. As a customer service and experience expert and keynote speaker, shep works with companies who want to build loyal relationships with their customers and employees. Jun 15, 2016 new video from micah solomon, customer service speaker and customer experience keynote speakers newest video. Keynote is the most powerful presentation app ever designed for a mobile device. Akosha onedirect is a social crm suite that helps brands in managing their customer experience across the web like facebook. Excellent keynotes by mark hurd, oracle ceo, and daniel pink, bestselling author, host, and coexecutive producer of crowd control on the national geographic channel, framed the challenges and opportunities around customer experience, launching two.
Again, before you try to improve your customer experience, everyone on your team must understand what it actually is. Customer experience leaders grow revenue faster than cx laggards, drive higher brand preference, and can charge more for their products. But, how do you connect your data, your employees, your partners, and. Blake is a passionate and well versed speaker on the topic of customer experience. Customer experience keynote speaker by myragolden jun 12, 20 5. Apr 09, 2015 the modern customer experience conferences kicked off tuesday evening, march 31st, at the venetian las vegas. Consumers interact with brands with far more channels than ever before meaning a unique and consistent customer experience is crucial to success. Paul is a worldrecord breaking british adventurer for the longestever taxi journey, bestselling author, and is the founder of duel, a. Not really sure how this place gets clients in the first place but bravo to yolanda for somehow making this weird business successful.
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